Frequently Asked Questions
Everything you need to know about shopping with Amaia London.
What is your shipping policy?
We offer standard and express shipping worldwide. Domestic orders within the UK typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on your location.
How do I return an item?
We accept returns within 30 days of purchase. Items must be in their original condition, unworn, and with all tags attached. Please visit our returns portal to generate a prepaid shipping label.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our style advisors for assistance.
Are your materials sustainably sourced?
At Amaia London, we are committed to ethical fashion. We work closely with our suppliers to ensure high-quality fabrics that are sourced responsibly and manufactured under fair labor conditions.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our customer support team via live chat or email.